Frequently Asked Questions
Everything you need to know about your FIRMAN style journey.
What is the standard shipping timeframe for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for faster delivery.
How do I process a return or exchange?
We offer a 30-day return policy on all unworn items with original tags. Simply visit our online returns portal to print a prepaid shipping label and initiate your refund or exchange.
How can I find the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
How should I care for my FIRMAN apparel?
To ensure longevity, we recommend washing most of our garments in cold water on a gentle cycle and hanging them to dry. Specific care instructions are located on the inner label of every piece.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.